Accountability Drives Business Results
By JC Heinen on May 2, 2012
How do top-performing organizations create a culture of excellence? In one word: Leadership.
Leaders in any organization are the drivers of the corporate mission and the front line for quality and productivity. As a result, an effective leader must have a focused team that understands its role as a group, as well as expectations for each individual. To this end, a successful leader will ensure his or her team has established goals and that each individual’s role and activities in achieving goals is clear. Timelines for completion also must be set so that individuals can establish priorities. Goal-setting includes benchmarking for quality, regular evaluation and on-going coaching to ensure standards are being maintained.
All of this creates an environment of accountability. And accountability throughout the organization delivers positive results. Everyone is working toward a common goal and understands how his or her role directly impacts the success of the company.
In a recent Fast Company article, Mark Pincus, the CEO of Zynga, stated “every employee is the CEO of something. This empowers individuals to take responsibility for their area of ownership, adding a level of accountability and fulfillment that can drive quality.” Empowerment and accountability cultivate confidence, proficiency and a commitment to quality in individuals and teams. Micromanaging and ineffectual managing do just the opposite. Employees also have acknowledged that they much prefer working in an environment with clear expectations and a manager who coaches to excellence.
Do the managers in your organization have the skills needed to truly lead your organization?
Leave a Reply